One of her prime concerns has always been in enhancing company-customer relations. Launches a customer service program, Focus ’94 – “For Our Customers.” The year is dedicated to the customers. Alfa Laval can boast of an independent Customer Service Center, which caters solely to the customers’ needs.
The Field Sales Network in 1987 included only six centers – Delhi, Bombay, Calcutta, Madras, Bangalore and Baroda. By 1996, the network increased manifold – to 31 centers all over India, spreading its tentacles in almost every state, to ensure effective and quick service to the customers and to have continuous contact with them. With 26 representative offices established all over the country, the customer relations network is one of the best in the country.
Seminars, exhibitions and customer news-magazines were all started to make the customers part of the Alfa-Laval Family and promote communication with customers.
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